Terms & Conditions

Taking Delivery

Please note that although most delivery deivers will help you in with your delivery, they are not obliged to.  We advise you to have two people on hand when you take delivery in order to take the boxes from the palette indoors.  As with all flat pack furniture, the boxes can be heavy.

UK Mainland Delivery

We aim to dispatch all orders within 2-3 days by courier. The cost of Post and Packaging is about £100 but we are covering that at the moment. You will receive an email to confirm that your order has been dispatched.  Please contact us at orders@theoriginalscrapbox.co.uk should you have any queries.

Outwith The UK Mainland

Due to the high shipping costs of these products, we will quote for shipping outwith the UK Mainland.  Please contact us at orders@theoriginalscrapbox.co.uk for a quote.

Cancellation

In the event that you change your mind and cancel your order after the item you ordered has been dispatched or received then you shall bear the cost of returning the item to us before a refund will be issued.

Returns and Errors

Every effort is made to ensure that your goods arrive in perfect condition, however, in the event that any item should arrive in an unsatisfactory condition, the fault or damage should be reported immediately so that a replacement may be sent. Please report any faulty, missing or damaged items to orders@theoriginalscrapbox.co.uk